Trust is one of mans key decision making criteria when meeting new people for the first time. I mean consider it. If you wish to buy a home, select a new computer or even decide where to take your partner for supper for that special occasion, what would you do? You ask someone due to their advice. In the case of house you’ll ask many individuals from a range or agents or realtors to friends and family. And obviously you’re right to. It’s a big outlay. It also affects your life experience. If you choose the incorrect house you will be reminded each time you walk around leading door.
How about those more personal experiences like dinner with your partner? Get the incorrect advice and consequently pick the incorrect type of restaurant for a birthday or anniversary and you’ll have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The bottom line is that online casinos are losing tens of thousands of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos suggests that players want a far more personal service ufabet ufascr. And one the key criteria of the personalized service is trust. Players want honesty and integrity. Sure this may cost the casinos more to control nevertheless the upside will out weigh those costs. The survey figures show that players stay with a casino 5 times longer when customer service meets their expectation. So given these records what we now need to comprehend is how we are able to help casinos deliver this and fun experience too. “.
Why does trust matter so much. We discussing hardened gamblers who would like to win money right? No. Hingston reveal, “The bulk of players are new to gambling. And there’s huge community of folks who are put off by the complexity of the games, the language that individuals use is confusing and they think out of their depth. If online casinos wish to win advocates forever they have to be’your friend ‘. Behave such as the friend at school who taught you the principles of baseball or English cricket without laughing at you. Then you can both enjoy the overall game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 had been playing significantly less than 12 months. Only 24% were loyal to 1 casino. Over 62% played at four or more casinos.
Interestingly of these players who’d been gambling for more than 12 months, there clearly was still a large amount of players playing at four casinos or more, 48%. Alarmingly for online casinos 78% of these cited poor customer service as grounds due to their fickleness. Only 4% of players had found site which they certainly were entirely loyal too. But here is the killer fact. Every one of those 100 people said that the reason why they stuck with their casino was because of’superb customer service ‘. Makes you think doesn’t it. Why isn’t my casino like this?
Not one of those 100 gamblers played at a’Top 20’casino. The tiny casinos are acting smarter, reacting quicker and playing the boutique game to use and compete in this sector. And its starting with an effect.
So let’s return to the trust issue. Another figure that came from the survey. 82% of individuals asked said they would here is another new online casino if recommended by a friend. 68% of individuals said that they would here is another new online casino if it absolutely was’recommended’by other players.